5/17/2023 0 Comments Mozypro support phone numberAlso use Active Directory to provide users with their BitLocker recovery key. Used Active Directory Users & Computers to unlock user accounts, reset passwords, and move computers to the appropriate OUs.Also used SCCM to remote into end users’ machines to troubleshoot and successfully resolve issues. Used SCCM to add computers to appropriate collections to push software packages as advertisements.Once imaged, successfully ran Load-state to apply user data and profile. Successfully ran Scan-state, use SCCM to target the machine and apply the appropriate task sequence to image the machine to Windows 7.Effectively used USMT to perform XP to Win 7 migrations.Researched issues on various computer systems and databases to resolve complaints and answer inquiries.Used effective time management to re-image, decommission, and migrate over 50+ computers daily.Managed and coordinated Asset and OS refreshes for over 5 company locations through window 7 migration.Created employee training materials and procedures to teach in-house workers proper software and hardware protocols.Used effect client support communication to handle manage the help desk queues.Used Microsoft Access database applications to troubleshoot technical inquires for medical programs.Mastered and specialized in over 8 company related desktop and web applications.Used effective troubleshooting skills to solve tier 1 & 2 related inquires.Responded to 100+ technical related inquires daily using Cisco Agent and Microsoft Outlook.Liaison and escalation point for client requests or ticket updates.Coordinated and schedule resources for onsite support.Coordinated delivery of client hardware via courier service/shipping carrier.First point of contact for clients, vendors and other Confidential partners.Advised the Vice President of Technology Services of client support or technical issues for all clients.Supervised and coordinates the daily task for a team of 10 technical engineers.Leads a review of all open tickets with team daily to ensure that Confidential Service Level Agreements are being met.Oversees 50+ workstation deployments for SOW and procurement projects weekly.Compose and presents Onboarding processes for all new clients.Build quotes for procurement tickets through detailed analyst of client specifications and needs.Client backs up through Mozy Pro and Box cloud storage.Basic understanding of database and SQL.Escalation and documentation through ticketing systems (ITSM, Autotask and Sales Force).Adobe Creative Cloud Suite (Photoshop, Illustrator ect.).Windows Office Suite 2000 - Windows 10 & Office 365.
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